Sunday, January 29, 2017

30. Practicing Patience
“Did I tell you I might get fired?” Gerry asked.  I shook my head.  He continued, “So I’m at work in my uncle’s store. A woman in Delaware calls with questions about our air purifiers.  She says, ‘Your brochure says it’s approved in all states.  Including Delaware?’”

“I say yes, it’s approved in Delaware.  She asks me if it runs on house current.  I say yes.  She asks if that’s regular house current, like people have in their houses.  I say yes.  She asks if you just plug the unit into the wall. I say yes, again.”   

“She wants a discount.  I ask if she’s a veteran, a senior citizen, or has certain medical conditions.  She says no, but she thought she might get a discount just because.  I could feel my patience slipping away.  I want to say we don’t offer ‘just because’ discounts, but I tell her I’m sorry, she doesn’t qualify. “

“She asks if we’ll share her payment information with anyone.  And that’s when I ran out of patience.  I told her I’d immediately forward her information to an identity thief in Libya.  I said he’d use it to make passports and to open credit cards.  He’d hack into her computer and send the most graphic porn ads imaginable to her and everyone on her contact list.”

“Oh, not good customer relations,” I said.

“Which brings me to my point,” he said.  You said recovery takes patience, and I’m not sure I have enough.”

“Patience is a virtue,” I said, “But most people learn it through practice. Sounds like you practiced it for as long as you could.”   

Today I will remember patience is a skill that requires practice to master.

Needles Not For Knitting is a work of fiction.  Any resemblance between the characters and anyone you might know is purely coincidental.
Needles Not For Knitting (c) 2017 by Ken Montrose

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